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Terms & Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.


1.1 If you want to buy items from this website, then register by filling your details. It is your responsibility to maintain the privacy of the username and password of your account to prevent any unlawful access to your profile. You are liable for all the activities related to your account or/and password. If you suspect that your account username and/or password is being accessed illegally, then contact us immediately. It is very important to provide the correct registration information to us. In case there are any changes in the registration details like change in postal address, email and others, inform us immediately. The users are allowed to make changes in their profiles by the "My Account" page displayed on the website.

Privacy and Communication

1.2 We collect all the personal details like name, address, email address and others of the users at the time of placing an order. Customers can read our Privacy Policy to know how the personal details are used. We contact our customers through email or placing notices on our website to meet our obligations under Online Shopping Terms and Conditions. On the approval of the customers to get e-mail from us, we send electronic communication that satisfies all the lawful conditions that need to be in writing.

Contract Between Us:

1.3 When you choose certain products from our website and place the order, it indicates that you are purchasing those items from us. We will send an email ("Order Confirmation Email") to you showing the details of your order to verify your acceptance.


1.4 All our products are charged in AED (UAE dirham) at the current price at the time of the placement of the order. We make our best efforts to ensure that all prices displayed on our website are correct, but there are possibilities of errors. If an incorrect price is mentioned on the product, we will contact you soon to offer an option of either cancelling the order or confirming with the correct price. We will cancel the order on the incorrect priced product in case we are unable to contact you.


1.5 We offer only one payment option, payment credit/debit cards on the secure online order form with an exception of accepting checks.
We are not liable for the disclosure of the information sent through email. It is recommended not to send any payment information via email. You can read our Privacy Statement to know about our secure payment measures. Unless we are negligent, we are not liable for any loss caused to your personal and financial details by any unlawful means.

Incorrect Items:

1.6 Please contact our Customer Services as soon as possible if you are given a faulty product. We will surely provide a replacement delivery for it. You can even replace the incorrect item to get the delivery of the correct one as soon as possible.

Website access

1.7 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.8 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.9 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.10 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.11 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.12 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.13 When using this website, you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Arab Emirates;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.14 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.15 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website, you do so at your own risk.

1.16 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.17 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.18 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.19 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.20 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.21 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Arab Emirates.

Law and jurisdiction

These terms and conditions are governed by Abu Dhabi and U.A.E law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of Abu Dhabi and U.A.E


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Welcome to Mister Balloon

MISTER BALLOON “build your memories with us” ABOUT US: Mister Balloon was established in 2006 with collaboration of Mr. Josh Lachica Ferry. It is a registered balloons artistry establishment situated in the Capital of United Arab Emirates, Abu Dhabi. The company has grown from a simpl...

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